Keep the night moving.
Access guides, contact support, and solve issues before doors open.
Documentation
Browse setup guides and tutorials for creating events, selling tickets, and running your door team end to end.
View docs
Email support
For account, payout, or event issues, include the event name and your account email.
support@gatekeepers.appBought a ticket?
Buyer help
Find your tickets
Your tickets are on your order confirmation page and in the confirmation email we sent. Open the order link from your email to view or resend them anytime.
Payment or refund questions
If a charge looks wrong or your tickets never arrived, don't pay again. Contact us with your order ID (shown on your order page) and we'll track it down.
Reach the organizer
Event-specific questions (timing, entry, or the lineup) are best answered by the organizer. Their support contact is on your order page when available.
FAQ
Common questions
Can I create RSVP-only events?
Yes. Choose the RSVP event type when creating an event. Paid ticketing is also supported if you want to charge attendees.
Can I create free events?
Yes! Set your ticket price to $0 when creating ticket types.
How do I scan tickets at my event?
Use the Scanner feature in your dashboard or share scanner codes with staff.