Gatekeepers Privacy Policy

Last Updated: March 18, 2026

This Privacy Policy describes how Gatekeepers LLC ("Gatekeepers," "Company," "we," "us," or "our"), a Texas limited liability company, collects, uses, and shares information when you use our websites, applications, and related services (the "Service"). We may update this Policy as the Service evolves.

Information We Collect

We collect information in the following ways:

1.1 Information you provide

• Account information: name, email address, and authentication identifiers needed to create and manage your account.
• Organizer and event information: organizer profile details, event listings (name, description, schedule), location text, and event images you upload.
• Attendee and order information: attendee name and email, optional mobile phone number, ticket selections, optional social handles, order status, and ticket delivery details.
• Communications preferences and consent records: your preferences and records relating to email and SMS communications, including consent type, disclosure version, and timestamp where applicable.
• Legal acceptance records: when you agree to our Terms and Privacy Policy (version and timestamp).
• Support communications: information you include when you contact us.

1.2 Information collected automatically

• Device and usage data: IP address, device/browser information, pages viewed, approximate location derived from IP address, and similar usage data.
• Cookies and local storage: authentication/session data, analytics identifiers, and (for scanning) short-lived scanner session tokens stored in your browser.

1.3 Payment information

Payments are processed by Stripe. Gatekeepers does not store full payment card numbers. We receive and store limited payment-related data such as payment identifiers, status, amount, and currency to confirm payment and deliver tickets. Organizers who use Stripe Connect provide additional information directly to Stripe (such as legal entity and payout details) that is collected and processed by Stripe under Stripe's terms and privacy policy.

For clarity: Gatekeepers' service fee (platform fee) is non-refundable, including if an event is cancelled, whether paid by the attendee at checkout or deducted from the organizer's payout, except where required by law.

How We Use Information

We use information to:

• Provide and operate the Service (including ticket delivery, check-in tools, and customer support).
• Process transactions and confirm payments.
• Prevent abuse, fraud, and security incidents (including rate limiting and monitoring).
• Send operational communications (such as receipts and event-related emails).
• If you provide a mobile number and opt in where required, send transactional or event logistics text messages (for example, order confirmations, support, event reminders, schedule changes, or entry instructions).
• If you separately opt in, send marketing or promotional text messages about Gatekeepers, organizers, future events, offers, or product updates.
• Measure and improve the Service (product analytics and error diagnostics).
• Comply with legal obligations and enforce our Terms.
• Maintain records of your agreement to our Terms and Privacy Policy.

How We Share Information

We do not sell your personal information and we do not use personal information for targeted advertising.

We share information only as needed to operate the Service, including with:

• Service providers (such as authentication, payment processing, email delivery, analytics/error monitoring, location autocomplete, and communications providers that deliver operational or consented marketing messages).
• Legal and safety disclosures when required by law or to protect rights, safety, and security.
• Business transfers if we are involved in a merger, acquisition, or sale of assets (subject to applicable law).

We do not use your mobile number for marketing texts unless you have provided the specific consent required for that use. Transactional or event logistics texts and marketing texts are treated as separate communication categories.

Analytics, Cookies, and Tracking

We use Mixpanel for product analytics and Sentry for error monitoring to understand how the Service is used and to fix issues. We configure analytics to respect browser "Do Not Track" settings where supported. We do not intentionally send credentials, session tokens, or payment card data to analytics providers. You can control cookies through your browser settings. Disabling cookies may affect certain features.

AI and Model Training

We do not train our own AI models on personal information from the Service, and we do not share personal information with third parties to train their AI models.

Data Retention

We retain information only as long as needed for the purposes described above, including legal, accounting, and security needs. Examples:

• Pending orders expire automatically.
• Failed orders are deleted after approximately 7 days.
• Scanner sessions are short-lived (typically up to approximately 2 hours, depending on the access code expiry).
• Some records (such as orders and tickets) may be retained longer to operate the Service, handle disputes, and meet legal obligations.

Security

We use reasonable technical and organizational measures designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, and to obtain a copy of certain information. You may also have the right to appeal certain decisions.

We do not sell personal information or share it for targeted advertising. If our practices change, we will update this Policy and provide additional choices as required by law.

If text messaging is enabled, you may also be able to opt out of text communications using the instructions provided in the message (for example, by replying STOP where supported). Opting out of marketing texts will not prevent you from receiving transactional or event logistics texts where permitted by law and consistent with your consents.

Children's Privacy

The Service is intended for adults and is not directed to children under 13. If you believe we have collected personal information from a child under 13, contact us and we will take appropriate steps to delete it.

International Transfers

We operate in the United States. If you access the Service from outside the U.S., your information may be processed in the United States and other locations where our service providers operate.

Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy and update the "Last Updated" date.

Contact

Gatekeepers LLC (Texas, USA)

Email: support@gatekeepers.app

Additional App-Specific Disclosures

The following sections describe how this application specifically collects and uses data, including the services we integrate and the choices available to you.

Service Providers (Third Parties)

We use the following providers solely to operate and improve the Service. We share only what is necessary for each provider to perform their function.

• Authentication: Clerk —Privacy
• Payments: Stripe —Privacy
• Email Delivery: Resend —Privacy
• Product Analytics: Mixpanel —Privacy
• Error Monitoring: Sentry —Privacy
• Location Autocomplete: Google Places —Privacy

Analytics and Do Not Track

We use Mixpanel to measure product usage with explicit pageview and product events (such as event views, checkout starts, and ticket scanning outcomes) while respecting browser “Do Not Track” where supported. We disable broad autocapture and do not intentionally send credentials, session tokens, QR payloads, or payment card data to analytics providers.

Error Monitoring

We use Sentry to diagnose issues. Depending on the context, this may include IP address, request headers, URL, and device details to reproduce errors. Sentry data is used exclusively for debugging and is not used to build marketing profiles.

Payment Processing

When you complete a purchase, we associate your email with the Stripe payment identifier and record transaction metadata (e.g., payment ID, status, and amount) to confirm payment and deliver tickets.

Mobile Numbers and SMS Consent

If you choose to provide a mobile number during checkout, we may store that number together with your communication preferences and consent records, including the type of consent you gave, the version of the disclosure shown to you, and the time of consent. Transactional or event logistics texts and marketing texts are treated as separate categories, and marketing consent is not a condition of purchase.

Scanner, Camera, and Local Storage

• Camera access is requested only to scan QR codes in your browser. Video is processed locally and not stored by us.
• A short‑lived scanner session token is stored in your browser’s localStorage to keep your scan session active.

IP Address and Rate Limiting

To protect the Service, we apply rate limits using short‑lived keys derived from session information and IP address. These records are used only for abuse prevention and are not used to profile users.

Data Visibility to Organizers

Event organizers can access attendee names, emails, phone numbers you provide, ticket types, and check‑in status for their events. Organizers must use this information only for event‑related communications unless they have any separate consent required for another use, such as marketing, and must comply with applicable laws.

Retention

• Scanner sessions: typically valid for up to ~2 hours.
• Failed orders: purged after ~7 days.
• Replaced event images: previous files are deleted after successful upload.
• Orders/tickets and error logs: retained as needed to operate the Service and meet legal obligations.

No Sale or Sharing of Personal Information

We do not sell or “share” personal information as these terms are defined under applicable privacy laws (e.g., CPRA). We also do not use personal information for targeted advertising.

Contact

For privacy questions or requests, contact support@gatekeepers.app.