Payments & Platform Fees
Understand fees, who covers them, and how Stripe payouts reach you. No surprises.
4 min read · Updated Nov 2025
Payments and fees
Connect Stripe, set who covers the platform fee, and review how payouts work.
Before you enable paid tickets
- Connect Stripe. You'll be prompted when you enable paid tickets.
- Test checkout. Create a $0 ticket and confirm the email looks right.
- Share timing. If needed, note payout timing in your confirmation email.
Platform fee
A simple, transparent fee is applied per ticket before quantity.
9% of ticket price + $0.99
Applied to every paid ticket
• Discounts don't reduce the platform fee.
• Free RSVP tickets always show a $0 fee.
Who covers the fee?
You control this per event. Switch anytime; new orders will follow your latest choice.
Attendee covers fee
We add a "Service fee" line during checkout so buyers see the total upfront.
Organizer covers fee
Buyers pay the ticket price only; the fee is deducted from your payout.
Real‑world examples
Fee: 9% + $0.99 = $1.89 → Buyer pays $11.89; your payout is based on $10.00 minus Stripe processing.
Fee: 9% + $0.99 = $5.94 → Buyer pays $55.00; your payout is reduced by $5.94 (plus Stripe processing).
Payouts, refunds, and receipts
Payouts
Stripe sends funds on their standard schedule. Check exact dates from your Stripe dashboard.
Refunds
Start them from the Gatekeep dashboard; Stripe handles the rest automatically.
Receipts
Buyers receive a clean breakdown of ticket price and fees immediately after checkout.