Ticket capacity stays consistent across event views
FixedFor organizers
Your event settings and guest list now show the configured total ticket capacity consistently, alongside sold and available counts.
Changelog
What changed in Gatekeepers for guests and organizers, newest first.
October 2026
Checkout catches last-minute price changes
FixedFor guests
Checkout now checks for promo and service-fee changes before opening payment and asks you to retry if prices changed. Once payment has started, you’ll need a new order to apply a different promo code.
Links in your description are now clickable
NewFor organizers
Paste a web address into your event description and guests can tap it. No special formatting needed.
The event page now takes its colour from the flyer
ImprovedFor guests
Every event page is lit by its own flyer: a soft wash of the artwork fills the background and the date, map and share controls pick up its colour. It works in both day and night.
Sign-in has event flyers and loads more reliably
Improved
Sign-in and sign-up now show a wall of event flyers on larger screens. The forms no longer fail and reload as they first appear, and the flyers stay still when you prefer reduced motion.
Repeat ticket requests no longer show an error
FixedFor guests
Submitting a ticket request again while yours is pending or approved now confirms the submission without making another request. Events that are no longer on sale no longer accept requests.
Payouts explain when your money becomes available
ImprovedFor organizers
Payouts and Settings now explain your actual Stripe payout schedule, including manual payouts. Available and pending money are separate, pending dates appear when Stripe can confirm them, and bank arrival dates are labeled expected.
Try again works on dashboard errors
FixedFor organizers
If a dashboard page fails to load, Try again now reloads it instead of failing too. You can recover without leaving your event.
Event creation explains where more ticket types live
ImprovedFor organizers
Creating an event makes one General Admission ticket type. The form now tells you where to add more ticket types, sale dates and approval-only tickets: your event’s Tickets tab, after saving the draft.
September 2026
Every page follows your day or night choice
Improved
Explore, event pages, checkout, sign-in and the dashboard now follow the same day or night choice. Until you choose, they follow your device. Your choice stays with you through sign-up and error pages too.
Settings is in your dashboard’s top bar
ImprovedFor organizers
Settings now sits beside Events and Money, so you don’t have to look in your profile menu. A prompt to connect payouts opens the Payouts tab directly.
Safer recovery for paid orders and receipts
ImprovedFor guests
Paid orders that need recovery are easier to find, including during busy periods. If a confirmation email may already have been sent, it isn’t automatically sent again while delivery is uncertain.
Disabled promo codes stay disabled
Fixed
Promo codes disabled by Gatekeepers no longer work at checkout. Changing an expiry or deleting and recreating the code can’t bring it back, and organizers see why its expiry can’t be edited.
Page errors give you a way back
Fixed
A public page that fails now offers Try again, with sign-in when that’s needed. Retrying refreshes the page so a temporary problem doesn’t leave you stuck.
Clearer waitlist notices and safer text retries
FixedFor organizers
Waitlist notices offer tickets guests can actually buy, and failed emails tell you to reach guests another way. A stuck text send can recover without repeating messages already sent, and text history separates sent messages from confirmed delivery.
Your ticket email is your way back in
ImprovedFor guests
Your confirmation email includes your ticket’s QR code and a Find my tickets link. If the order page’s ticket access expires, it explains what happened, points you to your email and offers a resend.
Ticket edits protect checkouts and question answers
FixedFor organizers
Ticket edits account for tickets held by unfinished checkouts. A ticket type can’t be deleted while a checkout holds it or while it’s a question’s only target. Question forms flag deleted ticket types so you can choose a replacement.
Set ticket capacity and exact sale times
ImprovedFor organizers
Ticket types show sold, available and total capacity together. Edit the total capacity and set sales start and end times in your event’s timezone. Without an earlier cutoff, tickets stay on sale until the event ends.
Take back a ticket approval made by mistake
NewFor organizers
You have 5 minutes to take back a purchase request approval, until the guest starts checkout. Approving explains that the guest then has 7 days to buy, and pending requests are easier to find from the overview.
Switch an unpublished draft between free and paid
NewFor organizers
A draft that has never been published can now switch between free RSVP and paid tickets. You see the ticket changes before confirming, then the remaining steps needed to publish.
Start your event before making an account
NewFor organizers
Host an event now starts with a few event details, before sign-up. Those answers carry into your event form once you sign in, so you don’t type them twice or go through a separate setup wizard.
Promote starts with your event’s share link
ImprovedFor organizers
Promote opens with your event link, QR code and sharing actions, followed by affiliate links, promo codes and the embeddable ticket page. A dismissed share no longer counts as a completed one.
Seven event tabs, with search for any setting
ImprovedFor organizers
Your event now has Overview, Guests, Tickets, Check-in, Event page, Promote and Settings tabs. Find a setting or feature takes you straight to its control, and section links help on longer pages. Saved links still reach the right place.
Receipts show the price you actually paid
FixedFor guests
Your confirmation page and email now use the prices saved with your order, including merch, discounts and 2-for-1 tickets. Later price changes don’t rewrite your receipt, and the breakdown adds up to the amount charged.
Publish with your link and next steps
ImprovedFor organizers
After publishing, a “You’re live” card offers your event link, sharing and door team setup. A simpler dashboard points out live events with no tickets issued and upcoming events with no door set up. The event overview marks when your first order came in.
Promo codes explain the service fee limit
FixedFor organizers
When you cover the service fee, a promo code must leave an order total above that fee. Promo setup explains this limit, and checkout refuses a code that can’t be used before using up one of its allowed uses.
Save a paid draft before connecting payouts
ImprovedFor organizers
You can save a paid event’s price and capacity before connecting Stripe. Payout setup is needed when you publish, and a free event can publish without it. Legal acceptance is remembered until the terms change.
Clearer guest tools and offline scanning in the app
ImprovedFor organizers
In the next organizer app update, find guests and orders by name or email, review order details before refunds and share from Promote. Connection notices explain offline or syncing states, and the scan queue separates rejected check-ins from ones still waiting to send.
More control over drafts and approvals in the app
NewFor organizers
In the next organizer app update, switch a never-published draft between free RSVP and paid tickets, and take back an approval within 5 minutes before the guest starts checkout. Legal acceptance is remembered until the terms change.
Easier account and event setup in the app
ImprovedFor organizers
In the next organizer app update, sign up and connect payouts without leaving the app, with a new look throughout. Saved event setup appears in Events under Drafts, editor sheets protect unfinished changes, and ticket types show total capacity. Gatekeepers links open the matching page in the app.
A new look from event page to ticket
ImprovedFor guests
Event pages, checkout and tickets have clearer type, simpler controls and room for the whole flyer. On phones, ticket choices and payment open over the event page, and your ticket keeps its QR code and Wallet action together.
Choose the name and logo guests see
ImprovedFor organizers
Your event form asks for your host name before publishing. You can upload or remove a logo in Settings, and your sign-up email is never used as your public contact address.
Find guests and orders without scrolling through lists
ImprovedFor organizers
Search guests by holder or the person who placed the order, and switch between guest, order, request and waitlist lists. Counts match the list you’re viewing. If a search is incomplete, it says so instead of claiming there are no matches.
Explore keeps events that are still running
FixedFor guests
An event stays in Explore until it ends. Filtered lists finish checking for matches before saying there are none, and unlisted or password protected events stay out of public search.
Unfinished event edits survive leaving the page
ImprovedFor organizers
Event forms restore unfinished details when you return in the same browser session, with a Discard action. Save and its status stay in view. If an event was saved but setup stopped partway, you finish that event instead of creating another.
Give door staff a code with clear instructions
ImprovedFor organizers
Sharing a scanner code now includes the browser scanner link and expiry in the event’s timezone. Staff can paste the code, see why the camera is needed and find a way back when scanning fails. Check-in undo stays with the shift that checked the guest in.
Checkout keeps your tickets and promo code together
FixedFor guests
Going back through checkout keeps your held tickets. Changing tickets reapplies your promo code to the new order, and payment waits until the discount is ready. Leaving checkout returns unpaid holds so other guests can buy.
Dashboard totals load reliably across busy events
FixedFor organizers
Your dashboard’s tickets sold and revenue cover your events without slowing down on busy doors. If event counts are incomplete, the page says which figures are affected and leaves out an average it can’t calculate fairly.
Busy event pages load more reliably
FixedFor guests
Ticket choices and public guest lists no longer fail on busy events. Guest counts account for refunded tickets, and a bad event link shows a not-found page instead of an error.
Link-only events are now called Unlisted
ImprovedFor organizers
The setting that hides an event from Explore used to be called “Private”, but it never meant nobody could see it. It’s now “Unlisted”, and the composer explains each choice: public, unlisted or password protected. Tightening visibility asks you to confirm first, because it can’t be undone.
Events can show an age restriction
NewFor organizers
Mark an event 18+ or 21+ on its Settings tab. The event page then tells guests “21+ · ID checked at the door” before they pay. Duplicating an event keeps the restriction.
Clearer scan results, and create starts with the flyer
ImprovedFor organizers
Every scan now answers with one large result you can read at arm’s length in a crowd: Admitted, Already scanned, or Not found for this event. A mistaken check-in can be undone for five minutes. On a phone, creating an event now starts with the flyer, then the name, then when and where.
Support starts with the problem you have
Improved
The support page now opens with two short lists of real problems, one for guests and one for organizers. Each one expands into the steps that fix it, including what to do when a confirmation never arrives.
Add a message to ticket confirmation emails
NewFor organizers
Add an optional message to guests when you edit an event. It appears in every ticket confirmation email under “A message from your organizer”, including resends, so it suits check-in instructions or a waiver link. Saving it never sends an email.
Explore shows the whole flyer and the starting price
ImprovedFor guests
Every flyer on Explore is now shown whole, not cropped into a square. Under each one is the date, the city and the starting price, or Free. Two filters sit at the top: This month and Free.
Interrupted event setup keeps what was saved
FixedFor organizers
Retrying interrupted event setup keeps the progress already saved. If that event was deleted, canceled or archived, you see its status before trying to finish setup.
Other event edits leave your guest message alone
FixedFor organizers
Saving other event details no longer overwrites a newer confirmation message someone else saved. Clearing the message deliberately still removes it.
One dashboard page, and six tabs per event
ImprovedFor organizers
The sidebar is gone, and your dashboard opens on tickets sold, gross and your next payout, then anything that needs you, then your events. Inside an event, fourteen settings pages are now six tabs: Overview, Guests, Tickets, Door, Page and Settings. Old saved links still work.
Phone buying shows the fee before you pay
ImprovedFor guests
The event page leads with the flyer, host, title and date, with the starting price and Get tickets in one bar at the bottom. Each ticket type shows its price with the service fee included. Checkout is one screen that names the fee beside the total, with one Pay button showing the exact amount.
Search and sort across every event you own
ImprovedFor organizers
Search in All events used to look only at the ten events on screen. It now finds any event you own, and sorting ranks your whole list. The filters are now All, Upcoming, Past and Drafts, and old saved filter links still work.
Switch between light and dark from any page
New
A sun or moon button in the top bar now switches between light, dark and system, on the public site and in the dashboard. Your choice is remembered in that browser. The Gatekeepers app logo also replaces the old drawn mark.
Checkout on a phone starts with your details
ImprovedFor guests
Checkout now opens on the fields that finish your order, with your order as one line you can tap for the full breakdown. A promo code is a link you tap only if you have one. The button is never greyed out: the line under it says what’s still missing.
Explore shows large flyers again
ImprovedFor guests
Explore is a grid of full-size flyers again, with the date, venue and starting price printed under each one instead of over the artwork. Events are grouped by month.
Event pages are grouped into five sections
ImprovedFor organizers
Your event’s pages are now grouped into Overview, Setup, Sales, Guests and Door. The old row of fourteen tabs is gone, so nothing hides off the side of a phone screen.
Event setup separates what’s required from what’s optional
ImprovedFor organizers
The setup checklist now counts only the two steps that put you on sale: publishing and adding a ticket type. Scanner codes, text updates and purchase requests sit under Optional, so a finished event no longer looks unfinished.
The embeddable ticket page matches the event page
ImprovedFor guests
The ticket page organizers link from their own sites now uses the same cover, schedule and ticket layout as the event page. Buying works the same way.
Editing an event opens straight into the form
ImprovedFor organizers
There’s no extra Edit button and no greyed-out fields. Fields that lock after publishing show their value and say why. A Save bar appears only when you change something, and leaving with unsaved edits warns you first.
The door scanner is rebuilt for dark rooms
ImprovedFor organizers
A scanner code that doesn’t work now says so under the field. During a shift, the top bar names the event, and every scan reports Admitted, Already checked in, Wrong event or Not valid, with what to do next. The page stays dark whatever theme the site is in.
Dashboard revenue and top event now match your sales
FixedFor organizers
The revenue chart now shows one bar per recent event instead of a single Total bar. Your top event no longer says “No sales yet” next to a revenue figure, and the Needs you count matches its list.
On phones, creating an event starts with the basics
ImprovedFor organizers
The create form on a phone now opens on the event name, date and venue instead of a full-screen cover uploader. The cover moved to a smaller row further down, and it’s still required before you publish.
Ticket cards are easier to read on a phone
ImprovedFor guests
Ticket names now wrap instead of being cut off, and prices and quantity controls have more room. The bar at the bottom of an event page takes you to the tickets, and the buy button appears once you pick one, with your count and total.
Your events list is one row, one action
ImprovedFor organizers
Each event in All events shows its flyer, name, date, venue, status, tickets sold and revenue, with one Open button. The six small shortcuts on each row are gone, and the rest sit behind one menu. On a phone, the whole card is tappable.
Tickets and the order page have a new look
ImprovedFor guests
Each ticket now shows a clear status, and your Wallet and calendar actions sit together at the top of the order page. Buying, Wallet and check-in work the same way.
Creating an event is one short form
ImprovedFor organizers
Creating an event now asks only for the basics, like the cover, name, date, place, price and capacity. Ticket types, checkout questions, merch and promo codes moved into your event pages. The create button is never greyed out, and Stripe never blocks a free event.
Checkout has a new look
ImprovedFor guests
Your order summary now reads as one ticket, availability shows as a clear status, and prices and totals are easier to scan. Buying works the same way.
A payouts page that says when money arrives
NewFor organizers
Payouts has its own page, opening with your next payout and the day it lands. Below that are your available and pending balance after Stripe’s fees and your recent payouts. Payouts are automatic, so there’s nothing to withdraw.
Get the organizer app from the web
NewFor organizers
gatekeepers.app/app now takes you straight to the Gatekeepers Organizer app on the App Store. Links to it sit in your dashboard, your payout settings and the site footer, and new accounts get a welcome email with the link.
Event descriptions keep their line breaks
FixedFor guests
Event pages now keep the paragraphs and line breaks organizers type into their descriptions.
Checkout shows your hold and what’s missing
ImprovedFor guests
Checkout now shows how long your tickets are held, counts down in the last five minutes, and gets you a new hold in one tap if it runs out. A pay button that won’t go through now tells you exactly what’s missing.
August 2026
New tickets use unique door codes
ImprovedFor guests
New tickets carry a door code that can’t be guessed from the order it belongs to. Tickets you already have still work at the door.
Canceled events no longer allow check-in
FixedFor organizers
When you cancel an event, scanners now refuse to check guests in and won’t start a new shift for it.
Promo code history loads quickly
ImprovedFor organizers
Usage history for busy promo codes now loads in pages, so recent uses show quickly and older ones load when you need them. Older organizer app versions show the newest 100 uses until they update.
Dashboard statuses update as time passes
FixedFor organizers
Upcoming and active events, promo code expiry and held tickets now stay current on your dashboard as time passes, without waiting for some other change.
Used-up promo codes no longer look valid
Fixed
A promo code with no uses left no longer looks valid before failing at checkout. Hosts also see a limit of zero as used up, not unlimited.
Organizer settings keep your edits
FixedFor organizers
You can now clear the support email, refund policy and logo fields. Background updates no longer overwrite profile changes while you’re editing.
Large events say when counts are incomplete
FixedFor organizers
When an event is too large to count in one pass, dashboards now show request and order totals as minimums, not complete counts. Door search also says when it couldn’t check the whole guest list and asks staff to scan the guest’s QR code.
Ticket capacity now matches what’s left
FixedFor organizers
Event overview and ticket pages now show each ticket type’s total, how many remain, and the correct percentage sold.
Checkout recovers when a price changes
FixedFor guests
If an organizer changed a price while you were checking out, checkout used to fail until you reloaded. It now shows the new total and lets you continue. A retried request also no longer creates a second order holding tickets you never bought.
Emoji in an event name no longer block texts
FixedFor organizers
An emoji or curly quote in your event name used to cut a text’s limit from 160 characters to 70 and block the send. Those characters are now converted or removed in the text only. When a message really is too long, the composer shows how many characters you have and how many you’re using.
No more CBD or THC exemptions
ImprovedFor organizers
The prohibited items policy no longer has an exemption for licensed CBD and hemp products. Cannabis, THC, CBD and all other cannabinoid or hemp-derived products are now banned, whatever local law or licensing says.
A warning first for honest mistakes
ImprovedFor organizers
A first prohibited items violation that looks like an honest mistake now usually gets a warning and a quarantined event until the item is removed, not removal and suspension. Illegal items, repeat violations and workarounds still get full enforcement.
Text recipient counts say when they’re incomplete
FixedFor organizers
If an event has more succeeded orders than texting can check, the text screen now says the counts are incomplete and blocks sending. Before, it looked like a complete list and skipped later guests.
Checkout questions follow your ticket changes
FixedFor organizers
Deleting a ticket type or clearing its name no longer blocks creating the event when a checkout question is attached. Questions aimed only at a removed ticket now apply to the rest, and you’re warned before saving if one still points at a missing ticket.
Checkout checks your phone number as you type
FixedFor guests
A phone number that won’t work now shows an error on the field, not a banner after you submit. If you ask for text updates, checkout tells you right away that it needs a mobile number.
Wallet passes update when you check in
ImprovedFor guests
Your Apple Wallet or Google Wallet pass now updates once you’re checked in, and changes back if the check-in is reversed. Tickets for a canceled event no longer add a live pass, and the Wallet button says why.
Wallet errors show a recovery page
FixedFor guests
If adding tickets to Apple Wallet or Google Wallet fails, you now see a short recovery page instead of a technical error. When it says to, use the Wallet button or the QR code in your confirmation email.
The ticket type editor fits small screens
FixedFor organizers
The ticket type form now scrolls inside its window, and Cancel and Save stay on screen. You can finish creating tickets on short screens and zoomed browsers.
Order confirmation tickets stay readable
FixedFor guests
Long guest names and emails no longer run into the QR code. Calendar and Wallet actions now sit in one Quick actions section, and we explain when Apple Wallet isn’t available in your browser.
Wallet links no longer carry ticket access
ImprovedFor guests
Adding tickets to Apple Wallet or Google Wallet no longer puts your order access in the web address, so it can’t be copied from history or a shared link. The Wallet buttons work as before.
Venue alcohol is outside Gatekeepers sales
ImprovedFor organizers
The prohibited items policy now says alcohol served or sold by a licensed venue at your event isn’t a Gatekeepers sale. License rules apply only when you sell alcohol through Gatekeepers.
Shared event links show your flyer again
FixedFor organizers
Event links shared in social and chat apps show the flyer in the preview again. Recently uploaded flyers had been showing a plain dark card.
Your confirmation link no longer carries checkout access
ImprovedFor guests
The confirmation page address no longer includes the checkout session that unlocks your tickets. That access sits in a private browser cookie for a short time, so it can’t be copied from history or a shared link.
Add events to your calendar
NewFor guests
Order confirmations, RSVP tickets, transferred tickets and receipt emails now link to a calendar download and Google Calendar, venue included. The download also sets a reminder two hours before.
Wallet buttons are easier to spot
ImprovedFor guests
Apple Wallet and Google Wallet buttons now use their official badges on order pages and in receipt emails. Free RSVP confirmations now offer Wallet too, when your tickets qualify.
Add a transferred ticket to your Wallet
NewFor guests
After you accept a ticket someone sent you, you can add it to Apple Wallet or Google Wallet. The pass uses the same QR code, so don’t share it: whoever is scanned first gets in.
Save your tickets to Google Wallet
NewFor guests
After you buy, one tap on the order page saves every active ticket in the order to Google Wallet. The pass uses the same QR code, so don’t share it: whoever is scanned first gets in.
Clearer privacy details for event reports
ImprovedFor guests
The privacy policy now explains how event reports and listing screening work. The report form notes that your email is only used to follow up.
Report an event with a reason
ImprovedFor guests
The report link on an event page now asks for a reason, optional details and an email so we can follow up. It’s a small link under the flyer instead of a full-width button.
Add your tickets to Apple Wallet
NewFor guests
On iPhone, iPad and Safari on Mac, one tap on the order page adds every active ticket in the order to Apple Wallet. The pass uses the same QR code, so don’t share it: whoever is scanned first gets in.
RSVP tickets stay free when you edit them
FixedFor organizers
Editing a ticket type on an RSVP event no longer lets you type a price, matching how RSVP tickets work when you create them.
Publishing asks you to confirm prohibited items
ImprovedFor organizers
You can’t publish while a ticket type or merch item still needs the prohibited items confirmation. Publish names each one so you can open it, tick the box and try again. Ticket types made before the confirmation existed are the usual case.
A plain list of what you can’t sell
NewFor organizers
A new prohibited items page lists what can never be sold on Gatekeepers and what needs a license first. You now confirm that each ticket type and merch item doesn’t include or grant access to anything on it, even handed over free with a ticket. The Terms carry the rule too, so you’ll accept them once more.
Join a waitlist without signing in
FixedFor guests
Joining the waitlist for a sold-out event no longer asks you to sign in first.
Name each ticket, or send one to a friend
NewFor guests
On your order page you can now name the person on each ticket, or send it to them by email. Until they accept, you can cancel. Once they do, they get their own fresh code and yours stops working, so two people can never show up with the same ticket.
Resending a lost approval link works again
FixedFor guests
If you lost an approval email, the recovery form on the event page said it sent a new one but didn’t. It now sends. The link still goes only to the address on the approved request.
Your total stays on screen while you buy
ImprovedFor guests
On phones, a bar pinned to the bottom of checkout shows your ticket count, running total and next step. Event pages also get a Get tickets shortcut that jumps to the tickets.
Forms slide up from the bottom on phones
ImprovedFor guests
On phones, forms like joining a waitlist or requesting access now open as a sheet you can swipe down to close. Long forms scroll inside the sheet.
Tap your ticket QR to fill the screen
ImprovedFor guests
Tap the QR code on your ticket to show it full screen on bright white, so it scans fast at a dark door. Your screen stays awake while it’s open.
Dashboard lists work on a phone
ImprovedFor organizers
Guest lists, orders, events, promo codes, scanner codes and other dashboard lists now show as cards on a phone. Actions like checking in a guest or refunding an order are in reach without scrolling sideways. Larger screens keep the full tables.
Event progress stays in view on phones
ImprovedFor organizers
While you create an event on a phone, the bottom bar shows how many setup items are ready and the next step. Tap it to open the full checklist.
Private (unlisted) events open from their link again
FixedFor guests
Anyone with the direct link can again open these events and buy tickets, while they stay out of public listings.
Smoother checkout on phones
ImprovedFor guests
Checkout no longer zooms in when you tap a field. Name and email now autofill, buttons are easier to hit, and toasts and sticky headers clear the notch.
Event overview updates as sales come in
ImprovedFor organizers
Tickets sold, gross revenue, pending requests and ticket sales on an event’s overview now update on their own as orders come in. No more refreshing during the door rush.
Safer approved ticket links
ImprovedFor guests
Approved ticket links now open a private Continue step, and checkout access stays limited to that event. One approval can’t be used twice, for paid or free tickets.
Recover an approved ticket link
NewFor guests
If your approved ticket link expires or goes missing, you can request a new one from the event page using the email on your request. Organizers can also request a reissue from the purchase request list.
Purchase request approvals work again
FixedFor organizers
Organizers can approve pending purchase requests again and send guests a link to finish buying.
Merch sales report, CSV export and safe delete
NewFor organizers
The merch manager now reports what actually sold, with a CSV export for pick lists. Items and variants that never sold can be deleted after you confirm. Anything that sold, is in a pending checkout or can’t be verified can only be deactivated.
Set a merch limit per order
NewFor organizers
Each event can cap how many merch items a guest adds to one order, from 1 to 20, or keep the default of 4. Free merch can also ride along on a paid ticket order.
Clearer notice when merch variants are cut off
FixedFor organizers
When a merch item has more variants than the dashboard can show, the merch manager now says the variants are cut off, not the whole item list.
Hide a ticket type when it sells out
NewFor organizers
A ticket type can now disappear from the event page once it sells out or sales close, instead of showing as sold out.
Track merch pickup at the door
NewFor organizers
After a scan or a search, the web scanner shows merch on a ticket and lets staff mark how many were handed over. The next scan shows what’s still owed.
Merch pickup shows on the door guest list
FixedFor organizers
Every row of the door guest list now shows merch counts, so staff can start a merch pickup without searching first.
Search long lists of answers at checkout
ImprovedFor guests
Choice questions with many options now show a searchable list at checkout. Buying several tickets? Answer on the first and use Apply to all tickets to copy it across, and each stays editable.
Easier merch at checkout, and your answers afterwards
ImprovedFor guests
Merch at checkout now starts as compact rows you expand for sizes and options, with search for large catalogs. After a paid checkout, your confirmation page shows your answers to the organizer’s questions.
Paste a list of question options or merch variants
ImprovedFor organizers
Add dozens of checkout question options or merch variant names at once by pasting a list. Questions include a Dietary preferences starter list, and merch can now be free, cloned and edited inline.
July 2026
Ticket availability updates while you browse
FixedFor guests
Event pages now mark tickets sold out as they sell, and bring them back if a checkout is abandoned, without a refresh. If a ticket you picked sells out first, you see a note, so far fewer checkouts fail at the last step.
A hosted ticket page for every event
NewFor organizers
Every event now has a simple /tickets page you can link from your own site. Guests see the flyer, host, date and tickets right away, with the same checkout as the full event page.
Logo and merch photos upload larger and load faster
ImprovedFor organizers
Logo and merch uploads now accept files up to 10MB and are resized automatically, so they load faster without you making a smaller copy first.
Embed ticket cards and buttons on your site
NewFor organizers
Each event now has ready-to-paste code for a full ticket card or a small Get tickets button. It works in Webflow, Squarespace, Wix, WordPress or any custom site, and links open your hosted ticket page.
Privacy policy updated for accuracy
Improved
The privacy policy now explains how long pending scans stay on a scanner device, which drafts are erased when an organizer deletes their account, and that Gatekeepers may one day email organizers about its own products, with an opt-out in each email.
Delete your account from the organizer app
NewFor organizers
Delete account erases your profile, logo, sign-in and draft events after 30 days, and you can cancel until then. Selling and check-ins stop at once, and you can’t start while an upcoming event has ticket holders. Order and ticket records are kept, and your Stripe account stays yours to close.
Flyer uploads are resized automatically
ImprovedFor organizers
Upload a flyer straight from your camera roll and it’s resized before it’s saved, so your event pages load faster. Flyers must be JPG, PNG, WebP or AVIF, up to 10MB. GIF and SVG are no longer accepted.
Event flyers load much faster
Improved
Explore and event pages now serve resized, compressed flyers instead of full-size uploads, so they open faster on phones and slow connections.
Clearer privacy details for the organizer app
ImprovedFor organizers
The privacy policy now explains the organizer app’s camera and photo access, scanner and draft storage, offline scan syncing, device identifier, analytics and diagnostics.
Online and hybrid events with private join links
New
Mark an event as in person, online or hybrid, and add a Meet, Zoom, Teams or YouTube Live link. Confirmed guests get the private join link on their order confirmation. You still run the meeting on your video platform.
Every event text now fits in one message
FixedFor organizers
All four text templates are shorter, so a normal event name and venue no longer push a message over the limit. The counter warns you when an emoji or curly quote shortens it, and long messages are stopped before they send.
A clearer text messages screen
ImprovedFor organizers
The text screen now previews your message the way guests get it, with a live count against the 160-character limit. It leads with how many people will get the message and explains who’s left out and why.
Ticket editing and long titles fit small screens
Fixed
Long ticket forms now scroll on phones so their save buttons stay in reach, and long event names shrink to fit before they wrap.
A smoother organizer dashboard on phones
FixedFor organizers
Dashboard tables, filters, event tabs and long event titles now fit smaller screens. The profile page no longer keeps resetting while you edit it.
Clearer navigation inside each event
ImprovedFor organizers
Event tools are now grouped by job: Build, Sales & guests, Promote & engage, and Event day. Desktop has a side rail and phones have a Manage event menu.
Add checkout questions while creating an event
NewFor organizers
You can now set up checkout questions while creating an event, including required answers and which tickets they apply to. If a setup step fails after the event is saved, you can retry it without creating a duplicate.
Delete draft events
NewFor organizers
Drafts now have a delete action, with a confirmation, on the event page and in your events list.
Read and export checkout question answers
NewFor organizers
The Questions tab now shows totals for each question and each guest’s answers. CSV export stops rather than returning an incomplete file when an event is over the export limit.
Answer event questions at checkout
NewFor guests
When an organizer adds questions, guests answer them for each ticket at checkout and RSVP. Required answers are collected before the order is placed.
Ask guests questions at checkout
NewFor organizers
Add questions to any event: free text, single choice, multi-select or yes/no. Mark them required, reorder them, and aim them at specific ticket types.
Control which tickets guests can see
NewFor organizers
Hide ticket types from the public until a guest has the right approval link, with clearer request expectations at checkout.
Scanner connection problems are easier to spot
FixedFor organizers
The web scanner now flags ongoing connection trouble more clearly, so door staff know when to retry, switch networks or check the venue Wi-Fi.
Help after buying is easier to find
ImprovedFor guests
Confirmation and cancellation pages now show the right next steps, ticket actions and support links when checkout needs recovery.
Clearer host details on event pages
ImprovedFor guests
Event pages now explain who’s hosting, and organizer profiles make it easier to browse active and upcoming events.
Send comp tickets from your dashboard
NewFor organizers
Send comp tickets straight from the guest list, see comp orders clearly labeled, and revoke comps when plans change.
Join the waitlist when tickets sell out
NewFor guests
Sold-out events can offer a waitlist. Guests sign up on the event page and get an email when tickets become available or sales open.
Clearer text message choices at checkout
ImprovedFor guests
Text message preferences now use clearer consent language, and organizers get better guidance before sending updates.
Run buy-one-get-one ticket deals
NewFor organizers
Set buy-one-get-one pricing on a ticket type. Checkout adds the free ticket automatically and handles refunds correctly.
June 2026
Reminders when schedule details are missing
ImprovedFor organizers
Before you publish, you’re warned if start or end dates or times aren’t set, so events go live with a complete schedule.
Cancel orders with policy-safe refunds
NewFor organizers
Preview the refund breakdown, then cancel with a refund that follows your fee settings. Guests get clearer receipts.
Duplicate an event in one click
NewFor organizers
Copy an event to set up a recurring night or a new date without starting from scratch.
Guest lists page through reliably
FixedFor organizers
Guest lists and filtered views now load more pages without skipping or stalling.
Approval links unlock the approved ticket type
FixedFor guests
An approval link now unlocks only the ticket type you were approved for, so checkout goes through cleanly.
Your dashboard loads reliably after sign-in
FixedFor organizers
Opening your dashboard after signing in is more dependable, and the overview loads faster if you have many events.
Event pages work better on phones
ImprovedFor guests
Layouts, location text and map placeholders were reworked so event pages read well on small screens.
A redesigned way to create events
ImprovedFor organizers
Creating an event has a new composer-style flow, with clearer navigation across tickets, orders and settings.
May 2026
Longer event descriptions
ImprovedFor organizers
Descriptions now fit up to 2,500 characters, with room for lineups, policies and venue details.
Track affiliate link sales
NewFor organizers
Create affiliate links, share them on event pages, and see gross, refunded and net revenue for each link.
RSVP tickets appear right after checkout
NewFor guests
Free and RSVP orders now show QR tickets on the confirmation page right away, with a refresh button if delivery is still catching up.
Send text updates to ticket holders
NewFor organizers
Write and send event update texts from Messages, with templates, delivery history and eligibility built in.
Set a ticket limit per order
NewFor organizers
Cap how many tickets one guest can buy in a single checkout, or keep the platform default.
April 2026
Faster web check-in with search and camera
ImprovedFor organizers
The browser scanner now has camera and search tabs, smoother recovery and clearer check-in feedback.
March 2026
Clearer scanner recovery
FixedFor organizers
If the browser scanner is restoring your shift, you now see a Refresh this page action instead of a stuck button.
A public page about text updates
NewFor guests
The /sms-consent page explains how event text updates work, with sample messages and support links.
February 2026
A more helpful order confirmation page
ImprovedFor guests
After you buy, the confirmation page does a better job of guiding you to your tickets and event details.
Clearer errors when checkout hits a snag
ImprovedFor guests
Checkout, RSVP and the scanner now show plain-language errors instead of generic failures.
Buy up to 20 tickets in one order
ImprovedFor guests
The limit per order went from 4 tickets to 20, with clearer messages when you mix free and paid tickets.
Clearer dashboard guidance when lists are empty
ImprovedFor organizers
Empty lists in your dashboard now say what’s missing and link to the next step, like creating a promo code.
Free tickets alongside paid ones
NewFor organizers
Add free ticket types to paid events so you can comp guests without a separate RSVP flow.
January 2026
Event times use the event’s timezone
ImprovedFor guests
Receipts and confirmations now show dates and times in the event’s timezone, so guests see the schedule you intended.
Collect social handles at checkout
NewFor organizers
Ask guests for a social handle at checkout if you like, and see platform icons on guest lists and exports.
Close ticket sales when you’re ready
NewFor organizers
Turn sales off for any ticket type. Your event page shows “Sales closed” so nobody can buy after doors shut.
Require approval before selling some tickets
NewFor organizers
Put ticket types behind your review. Approve or deny requests from your dashboard, and approved guests get a secure link to check out.