Scanner & Check‑in
Open the scanner, scan tickets, read results, and keep lines moving.
3 min read · Updated Nov 2025
Scanner & check‑in
Use your phone to scan QR tickets, verify status, and keep the line moving.
Create access codes for your team
- Open your event in the dashboard and go to Scanner access (or Access codes).
- Select New access code and name it (e.g., "Main Door", "Volunteer A").
- Choose permissions:
- Scan only: check in guests.
- Scan + manage: includes basic management tasks.
- Copy the access code (or QR) and share it securely with the device/user.
- To revoke, disable or delete the code from the same view; changes are immediate.
Open the scanner
From the dashboard
From the dashboard header, select Scanner.
Camera access
Allow camera access when prompted so the app can read QR codes.
Positioning
Hold the QR code steady inside the frame; avoid glare and motion.
Scan results
Valid
Ticket is accepted and marked as checked in.
Already checked in
Ticket was used earlier. Verify guest identity if needed.
Invalid
Code isn't recognized or order was cancelled. Redirect to a help desk.
Troubleshooting & tips
Won't scan
Clean the camera, increase screen brightness, and try again.
Cracked screen or paper ticket
Move closer, then farther; tilt slightly to reduce glare.
Slow line
Assign multiple codes to different devices so more staff can scan simultaneously.