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Scanner & Check‑in

Open the scanner, scan tickets, read results, and keep lines moving.

Scanner & check‑in

Use your phone to scan QR tickets, verify status, and keep the line moving.

Open your event in the dashboard and go to Scanner access (or Access codes).
Select New access code and name it (e.g., "Main Door", "Volunteer A").
Choose permissions:
- Scan only — check in guests.
- Scan + manage — includes basic management tasks.
Copy the access code (or QR) and share it securely with the device/user.
To revoke, disable or delete the code from the same view; changes are immediate.

From the dashboard

From the dashboard header, select Scanner.

Camera access

Allow camera access when prompted so the app can read QR codes.

Positioning

Hold the QR code steady inside the frame; avoid glare and motion.

Valid

Ticket is accepted and marked as checked in.

Already checked in

Ticket was used earlier—verify guest identity if needed.

Invalid

Code isn't recognized or order was cancelled—redirect to a help desk.

Won't scan

Clean the camera, increase screen brightness, and try again.

Cracked screen or paper ticket

Move closer, then farther; tilt slightly to reduce glare.

Slow line

Assign multiple codes to different devices so more staff can scan simultaneously.