Messaging compliance

Web checkout
SMS consent.

Gatekeepers sends operational event-updates SMS only when a buyer voluntarily enters a mobile number during web checkout and separately checks the operational SMS box. Purchasing a ticket does not enroll anyone in SMS, and marketing text signup is not collected with this purchase.

At a glance

SMS is optional at checkout. Buyers can complete a purchase without providing a phone number.
Buying a ticket never automatically enrolls a buyer in SMS.
Checkout currently offers only the operational event-updates opt-in. Marketing text signup is temporarily unavailable and is not collected with ticket purchase.
Every message includes STOP and HELP handling.

How it works in web checkout

Buyer selects tickets on a Gatekeepers event page.
Buyer proceeds to checkout and fills Name, Email, and Confirm Email in Contact Information.
The buyer first chooses whether to receive event text updates. Checking that box reveals the mobile-number field directly below the SMS disclosure.
When operational SMS is enabled for the event, the Event Text Updates (Optional) card shows one unchecked checkbox:
- Text me about this order and event logistics.
A separate Marketing Texts notice explains that promotional signup is temporarily unavailable during checkout.
The operational checkbox renders its disclosure text underneath.
Buyer must separately agree to Terms of Service and Privacy Policy before submission.
If the operational SMS box is checked with no valid mobile number, inline validation blocks submission.

Checkout screenshots with full page context

These screenshots are captured from the live Gatekeepers web checkout flow and include full UI context rather than isolated controls.

Web checkout page showing the contact information fields for name and email before the buyer opts into event text updates. — Contact Information step in web checkout with Name, Email, and Confirm Email before SMS opt-in.

Web checkout Event Text Updates card showing the operational checkbox unchecked with disclosure text visible and a separate marketing notice lower on the page. — Event Text Updates (Optional) card with the operational checkbox unchecked by default.

Web checkout page with the operational event-updates checkbox checked, a valid mobile number entered, and the separate marketing notice still visible. — Operational SMS opt-in checked after the buyer enters a mobile number.

Live disclosure copy rendered in checkout

These strings are imported directly from shared constants used by the checkout UI.

Operational disclosure (paid event, up to 3 messages)

If you check this box and add a mobile number below, you consent to receive up to 3 operational text messages from Gatekeepers about this event, including order confirmation, schedule changes, entry instructions, and day-of logistics. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Operational disclosure (RSVP event, up to 2 messages)

If you check this box and add a mobile number below, you consent to receive up to 2 operational text messages from Gatekeepers about this event, including order confirmation, schedule changes, entry instructions, and day-of logistics. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Fallback disclosure when event-specific SMS is not enabled

By checking this box, you agree to receive text messages from Gatekeepers about this order and event, including logistics, schedule changes, entry instructions, and support updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Sample operational messages

Sample only, not from a real send.

Gatekeepers: [Event Name] update - doors now open at 7:30 PM. Details: [link]. Reply STOP to opt out, HELP for help.
Gatekeepers: [Event Name] starts in 1 hour. Entry instructions: [link]. Reply STOP to opt out, HELP for help.

Use case summary

Gatekeepers sends operational event-updates SMS on behalf of event organizers to buyers who both complete a web ticket purchase and separately opt in through the operational SMS checkbox in checkout. Messages include order confirmation, schedule changes, entry instructions, and day-of logistics, with per-event ceilings of 2 for RSVP events and 3 for paid events. Each message includes STOP and HELP handling. Gatekeepers stores phone number, consent timestamp, consent version, consent source, and order linkage for auditability.

Support and legal

Consent copy version: event updates 2026-04-19.

Web checkoutSMS consent.